Privacy Policy

Scope

This policy describes how ITS Hamilton Inc. handles personal information through its website and when you contact us about interpretation, translation, language testing or interpreter opportunities.

Information we collect

Depending on your request, we may collect your name, contact details, organization, language and scheduling needs, and information you choose to provide in a form, email, call or chat. If you apply to work with us, we may also collect information about your qualifications and experience. The website and its service providers may receive technical information such as your IP address, browser details and request logs to operate and protect the site.

Share only the details needed for your request. If you need to send confidential documents or sensitive information about yourself or someone else, contact us first so we can arrange an appropriate way to receive it. Only provide another person’s information if you have authority to do so.

How we use and share information

We use information to respond to inquiries, prepare quotes, arrange and deliver services, process applications, and administer and protect our operations. When needed to fulfill a request, we may share relevant details with assigned interpreters, translators, or the organization coordinating the service. We may also disclose information as required or permitted by law.

We use third-party providers to support website hosting and online communications. These may include Cognito Forms for online forms and 3CX for chat where available. Providers may process information outside Canada, where local laws may apply. If you follow a link to an external site, its own privacy practices apply.

Cookies, safeguards and retention

Our website and embedded services may use cookies or similar technologies to operate features and maintain security. You can manage cookies in your browser. Blocking cookies may affect some features.

We use safeguards appropriate to the sensitivity of the information. We retain personal information as needed to deliver services, meet legal or contractual requirements, and resolve disputes.

Privacy questions and requests

Contact us to ask about our privacy practices, raise a concern, request access to or correction of your personal information, or ask about withdrawing consent. We may need to verify your identity before responding. Legal or contractual requirements may affect what we can disclose or how we handle a withdrawal request.

Email info@itshamilton.com or call 905-527-7045.